Legal

Shipping & Returns

Last updated: November 11, 2026

Shipping

We ship all products throughout the United States. Because every item is custom-made, production time varies by service and order complexity — your admin-confirmed quote will include an estimated production window. Once your order ships, you'll receive a tracking number and carrier information by email and in your customer dashboard.

Production Time

As a small shop prioritizing quality over mass production, most orders are completed within 3–10 business days after payment, depending on service type, complexity, and current order volume. Rush production may be available for an additional fee — mention this in your quote notes.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days of delivery at help@bluepeakmfg.com with photos of the item and packaging. We will repair, replace, or refund the affected item at no additional cost.

Returns

Because our products are custom-made to your specifications, we generally cannot accept returns for buyer's remorse (wrong color choice, changed mind, etc.). If there was an error on our part in fulfilling your specified options, we will make it right — contact us and we'll work with you directly.

Cancellations

You may cancel and receive a full refund any time before production begins. Once production has started, cancellation requests are evaluated case-by-case since materials may already be committed to your order.

Contact

Questions about a specific order? Message us directly from your order in the customer dashboard, or email help@bluepeakmfg.com.