Guide
How a Custom Order Works at BluePeak, From Quote to Delivery
Every item we make is custom, so the process is built around giving you a clear price first and keeping you informed after. This is what happens from the moment you start a project.
1. Describe your project and get an instant estimate
Choose a service, upload your file and pick your options. The quote tool prices the job as you go, including shipping to your ZIP code, so you see a realistic total before you commit to anything.
2. Pay the deposit to submit it
To send the project for review, you pay the estimated amount through our secure checkout. Card details are handled by Stripe and never touch our server.
3. We review and confirm
We check your file, materials and options by hand. If everything is as estimated, your project moves ahead. If the final price needs to change, for example because a part needs supports or your artwork needs cleanup, we send a revised quote and you pay or approve the difference before production starts.
4. Production
Your order is made in small batches. Typical production plus shipping preparation is about 3 to 10 business days after payment, depending on the service, the complexity and the current queue. Your dashboard shows the status as it changes.
5. Shipping and tracking
We ship across the United States with tracking. You get the carrier and tracking number by email and in your dashboard.
If something is wrong
If an order arrives damaged or defective, contact us within 7 days of delivery with photos and we will repair, replace or refund the affected item. Because everything is made to your specifications, we generally cannot accept returns for a change of mind. The Shipping & Returns page has the full details.